Terms & Conditions

Terms & Conditions

These Terms & Conditions govern your use of the Zyovel website and your purchase of our products. By accessing our platform or placing an order, you expressly agree to be bound by the terms outlined below.

1. General Conditions & Brand Integrity

• Acceptance of Terms: By visiting our site and/or purchasing from us, you engage in our “Service” and agree to all terms, conditions, policies, and notices stated here.
• Intellectual Property: All content on this website—including brand imagery, logos, text, graphics, and product names—is the exclusive property of Zyovel. Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

2. Products and Pricing

• Product Descriptions: We strive to describe and display our fragrance collections as accurately as possible. However, we do not warrant that product descriptions or other content are entirely error-free.
• Pricing Adjustments: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without liability.
• Purchase Limits: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to limit the quantities of any items we offer.

3. Orders and Billing Accuracy

• Order Refusal: We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order, particularly in cases of suspected fraud or unauthorized reseller activity.
• Account Information: You agree to provide current, complete, and accurate purchase and account information for all transactions made on our store.

4. Returns, Refunds & Damages

• Policy Incorporation: Our Return & Refund Policy is fully incorporated into these Terms & Conditions.
• Strict Timelines: All return requests must be initiated within 3 days of delivery. Items must remain completely sealed, unopened, and unused.
• Unboxing Requirement: For any claims regarding damaged, missing, or incorrect items, a continuous, unedited unboxing video is strictly mandatory. Claims submitted without this evidence within 48 hours of delivery will be denied.

5. Limitation of Liability

• Product Use: Our fragrances are strictly for external use. Zyovel shall not be held liable for any allergic reactions, skin sensitivities, or damages resulting from the misuse of our products. We strongly advise reviewing the ingredient list prior to application.
• Platform Use: We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. You agree that your use of the service is at your sole risk.

6. Governing Law

• Jurisdiction: These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the applicable laws of your operating jurisdiction Mumbai, Maharashtra, India.

7. Contact Information

For any questions regarding these Terms & Conditions, or for general inquiries regarding your experience with Zyovel, please contact our concierge team at concierge@zyovel.com.