Return & Refund Policy
At Zyovel, we take immense pride in the exceptional quality and craftsmanship of our fragrances. If you need to return an item or report an issue, our policies and procedures are clearly outlined below.
1. All Sales Are Final (No General Returns) To maintain our strict health, hygiene, and quality control standards, all sales are final. We do not accept returns, exchanges, or offer refunds for change of mind, whether the fragrance is opened, unopened, or unused.
2. Refund Exception: Damage During Delivery The absolute only condition under which a refund will be processed is if the product is damaged, broken, or leaking upon delivery due to transit mishandling.
3. Mandatory Unboxing Video Proof If your order arrives damaged, an uninterrupted unboxing video is strictly required. The video must clearly show the original sealed shipping box being opened and highlight the exact condition of the damaged items inside.
4. Reporting Timeframe You must notify us and share the unboxing video within 48 hours of delivery. Claims for damaged items submitted without a valid, continuous unboxing video will not be accepted or processed under any circumstances.
5. The Refund Process Once your video evidence is received and the damage is verified by our quality control team, a refund will be initiated immediately to your original method of payment.
- Please allow 5-10 business days for the funds to reflect in your account, depending on your bank.
- Note: Original shipping charges are strictly non-refundable.
6. How to Claim a Refund To report a damaged delivery and request a refund, please contact our concierge team at zyovelofficial@gmail.com. Please include your order number, a brief description of the damage, and attach your mandatory unboxing video in the email.
